Customer service
Frequently asked questions
Answers about orders, tracking, returns and support.
Where can I see my order?
After signing in, find orders under My account → Orders. You can open details, payment status and tracking information there.
Where is my tracking?
Once the order has shipped and tracking data is available, carrier, tracking number and link appear on the order details page.
How do I request a return?
Open the delivered order and choose Request return. Select items, quantity and reason.
Where can I see return status?
The status appears on the order and under My account → Returns.
When will I receive my money back?
The displayed amount is initially the expected refund. The actual refund is processed through the payment provider.
How do I get the return label?
Approved returns are intended to receive the label automatically by email once mail/carrier integration is active.
Can I withdraw by email?
Yes. The technical return process is not required for a statutory withdrawal. A clear declaration can be sent to [email protected].
How do I contact support?
Write to [email protected]. For order questions, include the order number where possible.